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Return Policy – Mayabi

Return Policy

1. Can I return my order?

Yes, simply email us at [email protected] or call/WhatsApp +91 7001748715 with your Order ID and reason within 7 days from delivery.

2. When will I get my refund?

Your refund will be initiated within 2 business days after we receive and verify the returned item.

3. Will I be charged for return?

No. We offer free returns.

4. How will I be refunded?

After verifying the returned item, you will be given one of the following options:

  • Replacement of the same amount (if available).
  • Full refund to the original payment method.
  • A coupon code of equivalent value.

5. What types of returns are accepted?

You can return items if:

  • The shipment is damaged during transit.
  • There are manufacturing defects.
  • You received the wrong product (video recording of the packaging before opening is mandatory).
  • The product specifications don’t match the description on the product page.

6. What return requests may be rejected?

Return requests may be denied if:

  • The request is made after 7 days from delivery — such requests will not be entertained under any condition.
  • The item is shipped before return confirmation.
  • Labels are manipulated or missing.
  • The returned item is different from what was sent.
  • The item has been used.
  • Provided images don’t meet return guidelines.
  • Any part of the product is missing.