Yes, you can. At Mayabi, we believe in building a healthy and trustworthy relationship with our customers. We try our best to make sure your desired saree reaches your home in the safest way possible.
Not every time things go accordingly. So these are the rare cases when you might need to return our parcel.
- If the shipment gets damaged during transit.
- If there are any manufacturing defects.
- If any Wrong item is shipped by mistake.
- If the product is not matching it’s Description.
Please reach us within 7 days from the shipment being delivered for any kind of return issue.
Yes, simply mail us at support(at)mayabi(.)in or call or WhatsApp on +917001748715 with “Order ID and reason” within 7 days from the shipment being delivered. We will help every time.
The refund will be initiated within 2 business days after the returned item is received and verified.
Post-inspection of the returned item (s), Customer care will provide you with one of the available options, like
- A replacement of the same amount.
- Full refund to the payment mode used for ordering.
- Coupon Code.
- If the return request has been made after 7 days from the shipment being delivered.
- If the return is shipped before the return request is confirmed.
- If the labels are manipulated.
- If the returned item is fake.
- If the return is warned before.
- If the images sent are not valid according to the guidelines.
- If any additional part is missing.